About the Author

 Cynthia D

Cynthia D'Amour is the founder of the Chapter Leaders Playground and a leadership strategist with People Power Unlimited. She's the author of several books including How to Turn Generation Me into Active Members of Your Association and Go Team Go! Leading Today's Volunteers to Victory. Cynthia is a frequent speaker for ASAE and at leadership conferences.

See All Posts by Cynthia D'Amour

Comcast as a Wake Up Service?

No thanks.

It was 6:35 AM on Saturday.

  • I was happily sleeping.
  • In a comfy bed.
  • Enjoying no schedule.

My phone rang.

  • My heart clenched
  • It was too early for normal calls.
  • Was something wrong with my parents?

No, it was Comcast.

  • A chipper young woman.
  • Launched into a scripted survey.
  • Totally clueless.

“Why are you calling me at 6:35 AM?”

  • She was confused.
  • My record said I live in Michigan.
  • She didn’t know I was sleeping in Seattle.

She offered to call me back later.

  • I growled a response.
  • Wasn’t quite awake enough yet.
  • To be my normal perky self.

Usually I’m a Comcast fan - this morning not so much.

Makes me think of chapter leaders…do you assume you know what is going on in the lives of your members?

Originally posted @ Cynthia D'Amour on Leadership and Life

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