About the Author

 Cynthia D

Cynthia D'Amour is the founder of the Chapter Leaders Playground and a leadership strategist with People Power Unlimited. She's the author of several books including How to Turn Generation Me into Active Members of Your Association and Go Team Go! Leading Today's Volunteers to Victory. Cynthia is a frequent speaker for ASAE and at leadership conferences.

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The Motivational Speaker in Home Depot

   Fired me up.

Yesterday I ran an errand to Home Depot.

  • Had my list of questions.
  • Looking for options.
  • Asked a woman named Tommie.

Tommie had amazing patience with me.

  • She escorted me to a variety of departments.
  • Gave me advice.
  • And inside scoop.

I mentioned I needed a toilet replaced.

  • Wondered who to call.
  • And what to look out for.
  • She didn’t buy it.

“You can do this yourself.”

  • Tommie dragged me to the toilet area.
  • And decoded the tags.
  • Piece by piece.

She helped me narrow my choices.

  • Showed me how to install it.
  • What to look for.
  • What to upgrade.

Then I got a motivational pep talk…

  • I am capable.
  • I am smart.
  • She is there if I need more help.

I walked out feeling empowered - I love Home Depot!

Makes me think of chapter leaders…how do you seize training moments to help fuel your members’ enthusiasm about your chapter?

Originally posted @ Cynthia D'Amour on Leadership and Life

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