About the Author

 Cynthia D

Cynthia D'Amour is the founder of the Chapter Leaders Playground and a leadership strategist with People Power Unlimited. She's the author of several books including How to Turn Generation Me into Active Members of Your Association and Go Team Go! Leading Today's Volunteers to Victory. Cynthia is a frequent speaker for ASAE and at leadership conferences.

See All Posts by Cynthia D'Amour

Southern Hospitality is Not a Myth

   At least in Atlanta.

I’ve been in Atlanta for 48 hours.

  • Some of the nicest 48 hours in a long time.
  • From the moment I arrived in airport.
  • To the present.

I decided to take the MARTA rails to my hotel.

  • Had two employees help me get my card.
  • The train was clean.
  • Fellow riders were welcoming.

My hotel arrival experience was the same.

  • From the bellman who personally introduced himself.
  • The staff assisting with my kiosk check in.
  • To the manager who adjusted my room to get me what I wanted.

I could go on and on.

  • Overall, it was a bunch of little things.
  • I felt like a team of people were looking out for me.
  • And really enjoyed it.

I didn’t get to leave the hotel much.

  • So not sure if it’s just a Hyatt Atlanta standard.
  • Or the hospitality of Atlanta shining through.
  • Either way, hope I get booked to speak here again soon.

Makes me think of chapter leaders…what kind of hospitality do you offer your guests?

Originally posted @ Cynthia D'Amour on Leadership and Life

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