UGH!

Last week I participated in a teleconference.

• Offered by an association I belong to.
• Topic: PR
• Presenter: “Melba” - also a member.

The phone system had some issues.

• Not all questions got through.
• Melba said to email questions to specific address.
• So I did.

I asked a simple yes/no question.

• Should a photo be attached to email announcement releases?
• Using announcement releases was one her featured strategies.
• Seemed like an easy, clear question.

I got a response 48 hours later.

• From the Melba’s assistant.
• Included a 4 MB photo of Melba.
• Plus a very large file promoting upcoming seminar.

Below is the answer to my yes/no question:

(I changed identifying details.)

Hello Cynthia.
 
I have attached Melba’s photo for your use.  In addition, I have included Melba’s Flyer for her upcoming Fabulous PR Program (this is what she was referring to), she is running a special of $697 plus bring a friend for free!!!  A wonderful offer.  She would love for you to attend.
 
Thank you and please let me know if you need anything else.
 
Warmly,
Missy
Assistant to Melba

Huh?

• Melba’s assistant totally IGNORED my question.
• Almost crashed my computer with big files.
• And spent bulk of message selling me an upcoming seminar.

It’s a mosquito bite from the association who chose Melba.

• One bite is itchy - and not a huge deal.
• A bunch of bites add up to a painful experience.
• And become member repellants.

Makes me think of chapter leaders…do your programs bite?

Originally posted @ Cynthia D'Amour on Leadership and Life